HOW TO SUBMIT A CLAIM: for Vehicle Service Contracts

We require prior authorization before any repairs can be made.

Our normal business hours are:
Monday through Friday:
7:00 am to 7:00 pm (Central)
Saturday: 8:00 am to 2:00 pm (Central)

If you have a mechanical breakdown, please make sure to follow the procedure outlined in your contract:

  1. Use all reasonable means to protect your vehicle from further damage. This may require you to stop your vehicle and call for roadside assistance (800-304-3281) to have the vehicle towed.
  2. You must take your vehicle to a licensed repair facility of your choice. We have national accounts with AAMCO, Firestone, Pep Boys, and NTB Tire, and are able to negotiate the best pricing on your behalf. Have the repair facility contact us at 844-548-2816 for instruction, before any repairs are made.
  3. All coverage plans require our authorization prior to repairs being completed. Describe all of your concerns to the repair facility, and authorize the necessary diagnosis. The repair facility will need to diagnose the concern to determine what component failed, and what caused the failure. Call our claims department to initiate the claim: 844-548-2816.

If you experience a mechanical breakdown before or after our normal business hours, please consult your contract for instructions on submitting a claim after hours.

As a reminder, keep all receipts. This includes receipts for car rental charges, lodging, meals, and signed service receipts (including dates, mileage and description of your vehicle) as required by your contract.

This website is intended solely for the purpose of providing general information with respect to vehicle service contracts. You must refer to the actual vehicle service contract to obtain specific information about definitions; terms and conditions; coverage; benefits; claim instructions; exclusions; and special state requirements.


HOW TO SUBMIT A CLAIM: for Home Warranty

Stop using the failed appliance or system to prevent further damage.

Call 844-548-2817 or email efghome@efgusa.com to notify us immediately and pre-authorize repairs. Normal business hours are Monday – Friday 7 am – 7 pm CST and Saturday 8 am – 2pm CST.

Meet our approved, professional service technician at your home at the scheduled appointment time and pay the $65 service call fee directly to the technician.

Enjoy using your repaired (or replaced, at our discretion) appliance or system as quickly as possible.