Frequently Asked Questions

Coverage Questions

Q: How do I start a claim?

A: Stop using the failed appliance or system to prevent futher damage.

Call 844-548-2817 to notify us immediately and pre-authorize repairs. Normal business hours are Monday – Friday 7 am – 7 pm CST and Saturday 8 am – 2pm CST.

Meet our approved, professional service technician at your home at the scheduled appointment time and pay the $65 service call fee directly to the technician.

Enjoy using your repaired (or replaced, at our discretion) appliance or system as quickly as possible.

Q: Who picks the contractors who will come to my home?

A: Only contractors who have been approved by our claims center that are licensed, bonded, and insured will be allowed to come to your home.

Q: Who is going to pay the shop/contractor for the repair and how?

A: All authorized benefits are paid directly to the repair shop or contractor using a direct credit card payment after we receive confirmation of completed repair and an invoice from the repair facility. You are responsible to pay the repair shop or contractor your deductible or service fee.

Q: I paid for a repair and want to know if and how I can be reimbursed?

A: All contracts require that any repairs be approved in advance by EFG. However, if a simple repair totaling $350 or less was needed outside of our normal business hours and no prior authorization could be obtained, it can be submitted to EFG for reimbursement consideration. You must review your contract to determine if the repair is due to a failure of a covered part and there are no listed exclusions or wait period in effect that apply.

Q: Do you pay for all the parts and all the labor?

A: Labor times will be verified by one of three nationally recognized labor time guides. Approved replacement parts may not exceed manufacturer’s suggested retail price.

Q: How do I get a copy of my contract/coverage? How do I cancel?

A: Please contact our Client Services department so they can assist you: 844-548-2816.

Purchase Questions

Q: How do I make my monthly payment? Who receives the payment?

A: Please contact our Client Services department and they can assist you in finding your contract provider and payment information: 844-548-2816.

Other Questions

Q: Do you have a privacy policy?

This website is intended solely for the purpose of providing general information with respect to vehicle service contracts. You must refer to the actual vehicle service contract to obtain specific information about definitions; terms and conditions; coverage; benefits; claim instructions; exclusions; and special state requirements.